Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
Get in Touch with Houston Galaxy for Exceptional Services and Support Today!
At Houston Galaxy, we prioritize your experience and satisfaction. Our dedicated team is here to assist you with any inquiries or support you may need. Whether you have questions about our services or need assistance with your account, we are just a message away. Your feedback is invaluable to us, and we strive to provide the best service possible. Feel free to reach out to us anytime!
We understand that communication is key, and we are committed to being available for you. You can contact us through various channels, including email, phone, or our online contact form. Our customer service representatives are trained to handle your requests promptly and efficiently. We aim to respond to all inquiries within 24 hours, ensuring you receive the assistance you need without delay. Thank you for choosing Houston Galaxy, where your satisfaction is our top priority!
For any urgent matters, please do not hesitate to call us directly. Our support team is available during business hours to provide immediate assistance. Additionally, you can follow us on our social media platforms for updates and news. We appreciate your trust in us and look forward to serving you. Remember, at Houston Galaxy, we are always here to help you navigate your journey with us.